By default, all of our VPS plans include 24/7 Semi-Managed Support, which means that we will assist with any and all Level 1-3 issues pertaining directly to our service, not including third-party script installs and maintenance. We strive to reply to all support requests within 1 hour.
For $14/mo, we offer a Fully Managed Support addon, which includes all of the benefits of semi-managed support plus:
+ Multi-port monitoring - we can monitor and automatically restart your HTTP or MySQL services, for example.
+ Guaranteed 6-hour issue resolution - we not only guarantee a reply within 1 hour, but full resolution of your issue within 6 hours.
+ Basic third-party software assistance - we will help you install third-party scripts and software.
If you have any questions about our support levels and what will be included with your VPS plan, please do not hesitate to contact us!